Robot Mower Help Center
Robot Mower Help Center
Quick answer: Start with the symptom you see: charging, docking, RTK/GPS positioning, wheel motor errors, or slipping/stuck behavior. Midwest Turf Tech uses the error message, model, dock/base location, and a few photos or videos to narrow the issue quickly.
Midwest Turf Tech helps homeowners and property owners diagnose, install, service, and repair robotic mowers, including Mammotion, Segway Navimow, Sunseeker, Sveaverken, TerraMow, and related platforms.
Important: These guides are safe diagnostic starting points, not guaranteed repairs for every model. Exact steps vary by brand, model, firmware, app version, and site layout.
Choose your symptom
- Robot mower won’t charge — charging contacts, dock power, alignment, battery/app errors.
- Robot mower cannot dock — station approach, alignment, terrain, RTK/GPS state.
- RTK/GPS positioning error — weak signal, base placement, map shift, out-of-zone behavior.
- Wheel hub or motor overload — wheel errors, stuck wheels, debris, drive faults.
- Mower stuck or slipping — slopes, mud, wet grass, dock exits, holes, transitions.
What to send for fastest help
- Brand and model.
- Exact app error code/message screenshot.
- Short video of the failure, if possible.
- Photo of the charging station and approach path.
- Photo of the mower underside and wheels if safe.
- Photo of RTK/GPS/base location looking upward toward the sky.
- Recent changes: firmware update, storm, power outage, dock/base move, remap, cleaning, winter storage, landscaping, or heavy rain.
Need service, installation, or buying advice?
Use the guides to gather the right details, then contact Midwest Turf Tech for service, repair, setup, or model-selection help.
Start a service request, contact Midwest Turf Tech, or view robot mower services.