What should I do first when my robot mower stops working?

Start by recording the exact app error, mower model, and a short video of the failure. Then check the matching Help Center guide for charging, docking, RTK/GPS, wheel motor, or slipping symptoms.

Does Midwest Turf Tech help with robot mower service?

Yes. Midwest Turf Tech helps with robot mower setup, diagnostics, service, repair guidance, and product selection for supported robotic mower brands.

Should I replace parts before troubleshooting?

No. Check power, contacts, dock placement, debris, app errors, and environmental changes first. Replacing parts too early can waste money and hide the real issue.

Robot Mower Help Center

Robot mower troubleshooting + service intake

Start with the symptom you see. Midwest Turf Tech uses the error message, model, dock/base location, and a few photos or videos to narrow the issue quickly.

Use these guides for safe first checks, then start a service request if you want help with the next step. The form is a first contact—you do not need to have spoken with us already.

Important: These guides are diagnostic starting points, not guaranteed repairs for every model. Exact steps vary by brand, model, firmware, app version, and site layout.

Have an error code on your app?

Take a screenshot of the exact code and message. Match it to a symptom card below if you can, or text the screenshot and a short video to 952.698.7676. Do not guess at a part before we know the model and error.

Choose your symptom

Won’t charge Dock power, charging contacts, alignment, battery state, and app errors. Cannot dock Station approach, dock placement, terrain, contact seating, and positioning state. RTK/GPS positioning error Weak signal, base placement, map shift, out-of-zone behavior, and sky visibility. Wheel hub / motor overload Wheel errors, stuck wheels, debris, water exposure, drive faults, and terrain load. Stuck or slipping Slopes, wet grass, mud, dock exits, holes, transitions, and wheel traction. Won’t turn on Power, battery, safety shutdown, and no-response checks. Uneven or messy cut Blade condition, cutting height, deck movement, and lawn conditions. App or connection trouble Pairing, Wi-Fi/Bluetooth, account, firmware, and device status checks. Mapping / boundary problems Map drift, moved base or dock, signal visibility, zones, and boundaries. Don’t see your problem? Text a short video to 952.698.7676 and we’ll help identify the next step.

What to send for fastest help

Brand and exact model.
Exact app error code/message screenshot.
Short video of the failure, if possible.
Photo of the charging station and approach path.
Photo of the mower underside and wheels if safe.
Photo of RTK/GPS/base location looking upward toward the sky.
Recent changes: firmware update, storm, power outage, dock/base move, remap, cleaning, winter storage, landscaping, or heavy rain.

Need Midwest Turf Tech to look at it?

Use the service request packet as a first contact for repair, parts help, diagnostics, winter service, or ship-in support. You do not need a prior conversation to submit it.

We normally respond within 1 business day. We will review the model, symptoms, photos, video, and error details, then tell you the best next step. Please do not ship anything until Midwest Turf Tech confirms what to send.

Start Service Request

The form opens in a new tab and lets you upload photos, videos, receipts, and mower details.

Nationwide parts & repair service

For winter service, ship-in diagnostics, or help identifying robot mower parts, review the nationwide parts and repair service page.

View nationwide robot mower parts & repair service | View local services