Robot Mower App or Connection Trouble
Robot mower troubleshooting
Quick answer: App problems can come from account state, Wi-Fi or Bluetooth setup, cloud service status, mower/base signal, permissions, or a firmware mismatch.
Safety first: Do not factory-reset or delete the map before documenting the current error and settings. Never share passwords or account credentials in a service request.
Check first
- Record the exact error and take a screenshot.
- Confirm the phone is using the expected Wi-Fi or Bluetooth connection.
- Check whether the mower and base/RTK station show online status.
- Close and reopen the app, then follow the manufacturer’s sign-in or pairing steps.
- Note whether the issue affects one phone, one mower, or every device.
Likely causes
- Temporary app or cloud-service issue.
- Bluetooth, Wi-Fi, cellular, or permission problem.
- Mower/base firmware mismatch.
- Account pairing, map, or device-registration issue.
What to send Midwest Turf Tech
- App name and version if visible.
- Phone type, exact error, and screenshots.
- Mower model, base/RTK status, and what changed recently.
Will this fix it?
Basic connection checks solve many app issues. If the mower remains paired incorrectly, loses its map, or shows a repeated device error, send the screenshots before resetting anything so the next step is safer.
Still need help?
We support first-contact questions, parts identification, diagnostics, winter service, and ship-in repair review. Please do not ship anything until Midwest Turf Tech confirms what to send.
Start a service request Contact Midwest Turf Tech View robot mower services