Robot mower troubleshooting

Quick answer: Some faults do not fit neatly into a card. A short video and the exact model usually give us more useful information than a guess at the part you need.

Check first

1. Record the mower while the problem happens, if it is safe.
2. Screenshot any error code or app message.
3. Send the brand, exact model, and serial number if available.
4. Text the video and a short description to 952.698.7676, or use the service request form.

Likely causes

• Intermittent faults that only appear under load, rain, heat, or a specific lawn condition.
• Model-specific firmware, sensor, drive, or safety behavior.

What to send Midwest Turf Tech

• A short video, screenshots, model, serial number, and what changed recently.

Will this fix it?

A video often lets us identify the right next step faster. If the issue is unsafe or keeps returning, stop using the mower and contact Midwest Turf Tech.

Still need help?

We support first-contact questions, parts identification, diagnostics, winter service, and ship-in repair review. Please do not ship anything until Midwest Turf Tech confirms what to send.

Start a service request   Contact Midwest Turf Tech   View robot mower services